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If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Please reach out for any issues and I'll be there to assist you. I genuinely hope the issue gets resolved without hassles and the unit works great. We have successfully deduced that the printer works fine with a different device and not this specific computer. Later if nothing works, please back up all your files and perform a complete system recovery to factory settings by reinstalling the complete operating system on the computer and try to install the printer again as a last resort. Then try all the steps from my previous post. Please try to run system file check on your computer first. It certainly looks like an operating system issue with the computer as the software and drivers stored on HP support servers is downloaded every day by several customers for this model and it is tested for complete functionality before hosting it on our servers. If th e printer works correctly from the tablet, then there is nothing wrong with the printer. Great troubleshooting and brilliant effort to isolate the issue correctly.
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